# View and Track Tickets

The **Tickets** page allows users to manage and track all their submitted support tickets.

Users can:

* View all existing tickets.
* Check ticket status such as *Open*, *Pending*, or *Closed*.
* Search tickets using keywords.
* Filter tickets based on status.
* Sort tickets by creation date.
* Export tickets for record keeping or reporting.

This page helps users stay updated on the progress of their issues and communicate effectively with the support team.


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.zata.ai/support/view-and-track-tickets.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.