Billing
Prepaid plans, renewals, upgrades and what happens when a plan expires.
Zata is prepaid. You pay in advance for a storage plan, and each plan period is exactly 30 days, starting on the day you pay. One plan covers both regions, Indore and Mumbai.
Plans
| Plan | Storage | Price per 30 days |
|---|---|---|
| Basic | 1 TB | ₹699 |
| Standard | 5 TB | ₹3,470 |
| Pro | 10 TB | ₹6,880 |
| Business | 25 TB | ₹17,050 |
| Enterprise | 50 TB | ₹33,800 |
| Enterprise + | 100 TB | ₹67,000 |
| Custom | More than 100 TB | Contact sales |
- Prices are in Indian rupees and don't include GST. 18% GST is added at checkout.
- The console can show prices in other currencies for reference, but you always pay in rupees.
- Each plan includes downloads (egress) up to its storage size in every 30-day period. Uploads are free. See Ingress and egress.
- These prices apply from 1 October 2026. See Pricing update, October 2026.
Buy a plan
In the Zata console, select Billing in the left menu, or Upgrade Plan on the dashboard.
Select the button on the plan you want, for example Get Basic. For more than 100 TB, select Contact Sales.
The first time you buy, complete the billing profile: your name, email and phone number, an optional company name and GSTIN / Tax ID, and your billing address. Select Save Billing Profile.
You can't edit the billing profile after you save it. To change it, contact support.
On Complete Your Purchase, check the amount. If you have a coupon, enter it under Have a coupon? and select Apply. Then select Complete Secure Payment.
After you pay, Billing shows your plan: Current Plan, Account Status, Storage Allocated, Storage Used, the period dates, your egress use, and Transaction History. In Transaction History, select Send invoice to get an invoice by email.
Renew
You can renew the same plan during the last 5 days of the period. Billing then shows Renewal Due in N Days and a Renew Now button.
When you renew early, the new 30 days start when the current period ends, so you don't lose any days.
Upgrade
You can move to a larger plan from Billing at any time, except in the first 2 days of a billing period.
- The unused days of your current plan are taken off the price of the new plan.
- The new plan's 30-day period starts on the day you pay.
In the first 2 days after a billing period starts, Zata pauses all payments — new plans, renewals and upgrades. The console says you can pay 2 days after the period starts. Because an upgrade starts a fresh period on the day you pay, you also can't upgrade again for 2 days after an upgrade.
If your account was suspended because you used more egress than your plan includes, you can only upgrade (not renew). In that case you pay the full price of the new plan, without credit for unused days.
Downgrade
You can't move to a smaller plan while your plan is active. After the plan expires, Billing shows Downgrade Your Plan with the smaller plans that your stored data still fits in.
When a plan expires
If you don't renew, your account goes through these stages:
| Stage | When | What happens |
|---|---|---|
| Active | Until the end date | Everything works. |
| Grace period | 5 days after the end date | Everything still works. Renew now to avoid an interruption. |
| Suspended, data kept | From the end of the grace period until 90 days after the end date | You can't use your storage, but your data is kept. Renewing restores everything. |
| Deleted | After 90 days | Your data can be deleted permanently and can't be recovered. |
Billing shows a banner for each stage, with the date your data will be deleted.
Data retention fee
If you pay after your plan's end date, you also pay for the days between the end date and the payment date, at your plan's daily rate (plan price ÷ 30). The fee covers at most 90 days. It shows as a separate line at checkout and on your invoice. Your new 30-day period starts on the day you pay.
For example, if you renew a Standard plan 14 days late, you pay ₹3,470 for the new period plus ₹1,619 (₹3,470 ÷ 30 × 14) for the 14 days, before GST.
Free trial
A new account gets a 15-day free trial that includes both regions. To keep your data after the trial, buy a plan. If you don't, your trial data is kept for 30 days after the trial ends and then deleted.
Billing questions
Email [email protected], or raise a ticket from the console. See Get support.