Ingress and Egress Policy

We would like to inform you of the following important details regarding your data usage, specifically concerning our Egress(Download) policy. Please review the information below to ensure you understand how data consumption is measured on your account:

Data Plan Overview: You are subscribed to a data plan with a total data allowance per billing cycle according to the select plan (Ex. 2 Terabytes).

Egress Data Usage

• Ingress (Upload): Uploading files or data to our platform is free of charge and does not count toward your total data usage.

• Egress (Download): Only the data you download from our platform counts toward your data usage. For example, if you upload a file that is 100 MB in size, the upload does not count against your 2 TB data limit. However, every time you download that 100 MB file, the 100 MB of data will be deducted from your egress allowance.

• Data Usage Monitoring: Your account will track the amount of egress (download) data used within your billing cycle.

  • Important: If you download the same file multiple times, each download will contribute to your total egress data usage.

• Account Suspension Due to Egress Data Limit Exceed: Once your total egress data usage reaches the 2 TB limit during your billing cycle, your account will be temporarily suspended. You will not be able to download any further data.

• Resolution Options: To restore access, you may either wait for your data usage to reset at the start of the next billing cycle, or you may choose to upgrade your plan to increase your egress data limit and avoid suspension.